Returning a product is easy

Returning a product

In the unlikely event that you receive a faulty product, your product becomes faulty after a few days or during the cooling off-period please follow the procedure outlined below.

Please email:, you will then be issued with a form to complete. Once we have received the completed form we will then issue you with a RMA number. This enables you to return the goods to OneStopCCTV. Any goods returned without a RMA number will not be accepted.

You will receive a full refund once we have received and tested the goods, providing they are returned in their original packaging. Alternatively we will supply you with an exact replacement.

The following exclusions apply to the returns policy stated above:

Goods that are not in their original packaging and in good condition are excluded and will be rejected by our warehouse.

Any goods with cut cables, or any modifications of any kind will be rejected by our warehouse and you will not be eligible for a refund.

All warranties exclude product misuse, acts of nature i.e. lightning strikes, bulbs, IR LED’s, monitor tubes & CCD sensors damaged by normal wear & tear
OneStopCCTV are not responsible for installation or networking any devices including configuration or a DVR. If buying a DVR please make sure you have a qualified IT person to network the DVR for you. We cannot be held responsible for failure to network and will not accept any DVR back due to this.

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